At pk35, we take the privacy of our players seriously. This Privacy Policy explains what personal data pk35 collects from registered players and site visitors, how that data is used, who it may be shared with, how it is kept secure, and what rights you have in relation to your own information. Please read this policy carefully before creating a pk35 account or using the Platform.
The following cards summarise the core principles guiding pk35's approach to data privacy. For the full legal detail, please read the complete policy below.
All pk35 player data is stored on encrypted, access-controlled infrastructure. Connections to the pk35 Platform are secured with TLS 1.3 end-to-end encryption. Access to personal data within pk35 is restricted to authorised personnel on a strict need-to-know basis.
pk35 players have the right to access, correct, and request deletion of their personal data at any time. You can also withdraw marketing consent, request a data portability export, or object to specific processing activities by contacting the pk35 support team directly.
pk35 does not sell, rent, or trade your personal data to third-party marketing companies or data brokers under any circumstances. Your information is used exclusively for the purposes described in this Privacy Policy and for no other commercial purpose without your explicit consent.
pk35 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by regulatory obligations. Account data is retained for a minimum of five years following account closure to comply with AML and gaming licence requirements.
pk35 is clear about what data it collects, why it collects it, and who it shares it with. We do not use personal data for purposes beyond those described in this policy without first providing updated notice and, where required, obtaining fresh consent from affected players.
pk35's data handling practices are designed to meet the requirements of its international gaming licence and recognised data protection standards. Our compliance team reviews privacy practices regularly to ensure they remain current with applicable regulatory expectations.
pk35 is an online casino and sportsbook platform operated at pk35.club, providing real-money gaming services to registered players. In the context of this Privacy Policy, pk35 acts as the data controller in respect of all personal data collected from players and visitors to the pk35 Platform.
As data controller, pk35 determines the purposes and means by which personal data is processed. Where pk35 engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, or customer support software vendors — those parties act as data processors under written agreements that require them to handle your data only in accordance with pk35's instructions and applicable data protection standards.
Contact Point: For any privacy-related queries, requests, or complaints, please contact the pk35 Data Protection team at the email address listed in Section 13 of this policy. We aim to respond to all privacy enquiries within 5 business days.
pk35 collects personal data from you directly when you register an account, interact with the Platform, or contact our support team. We also collect certain data automatically through your use of the Platform. The categories of personal data we collect are set out below.
When you create a pk35 account, we collect the following information: full legal name, date of birth, gender, residential address (including city — for example, Karachi, Lahore, Islamabad, or Faisalabad), email address, and Pakistani mobile number. This information is required to open and maintain a pk35 account and cannot be omitted.
To comply with our AML and licensing obligations, pk35 may request copies of identity documents such as your Computerised National Identity Card (CNIC), passport, or driving licence. We may also request proof of address documents and, where required, proof of source of funds. This data is collected and processed through our licensed KYC verification partner.
pk35 collects transaction data including deposit and withdrawal amounts, payment method details (such as JazzCash mobile number, EasyPaisa wallet reference, or bank account name and last four digits), transaction timestamps, and transaction status records. Full payment card numbers are never stored by pk35 — card processing is handled by our PCI-DSS compliant payment partners.
We record your gaming and betting activity on the pk35 Platform, including game sessions, bet amounts, wager outcomes, bonus usage, sports markets selected, and session duration. This data is used for account management, regulatory compliance, responsible gaming monitoring, and service improvement purposes.
When you access the pk35 Platform, our servers automatically collect certain technical data, including your IP address, device type and operating system, browser type and version, screen resolution, and general geographic location derived from IP address. This data is used for fraud prevention, platform optimisation, and security purposes.
If you contact pk35 via live chat, email, or any other support channel, we retain records of that correspondence including the content of messages, timestamps, and any attachments provided. This data is used to manage and resolve your enquiry and to maintain a record of our customer service interactions.
pk35 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, or health data except where strictly required for responsible gaming monitoring purposes (for example, self-exclusion records).
pk35 uses the personal data it collects for the specific purposes described below. We do not use your personal data for any purpose that is incompatible with the purpose for which it was originally collected without providing you with advance notice and, where required, obtaining your consent.
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account creation & management | Registration data, KYC data | Contract performance |
| Processing deposits & withdrawals | Financial data, KYC data | Contract performance |
| Identity & age verification | KYC data, registration data | Legal obligation |
| AML & fraud prevention | Financial data, technical data, gaming activity | Legal obligation |
| Responsible gaming monitoring | Gaming activity, registration data | Legal obligation / Legitimate interest |
| Customer support | Communications data, account data | Contract performance |
| Platform security & fraud detection | Technical data, gaming activity | Legitimate interest |
| Marketing communications (opt-in) | Registration data, gaming activity | Consent |
| Service improvement & analytics | Technical data, gaming activity (anonymised) | Legitimate interest |
| Regulatory reporting | All categories as required | Legal obligation |
Where you have opted in to receive marketing communications from pk35, we may send you promotional emails, SMS notifications, or in-platform messages about pk35 bonuses, new games, sportsbook promotions, and platform updates. You may withdraw your marketing consent at any time by updating your communication preferences within your pk35 account settings, or by contacting support at the email in Section 13. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
pk35 uses automated systems for certain fraud detection and responsible gaming monitoring functions. These systems may flag accounts for review or apply temporary restrictions based on automated analysis of account activity. Where an automated decision produces a significant effect on your account, you have the right to request human review of that decision by contacting the pk35 compliance team.
pk35 processes your personal data on the following legal bases, depending on the specific purpose for which the data is being used:
Cookies are small text files placed on your device when you visit the pk35 Platform. They allow the Platform to recognise your device, remember your preferences, maintain your login session, and collect anonymised analytics data about how you use the site. pk35 uses first-party cookies only — we do not place third-party advertising cookies on the pk35 Platform.
You may manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will impair your ability to use the pk35 Platform, including logging in and placing real-money bets. For detailed instructions on managing cookies, please refer to your browser's help documentation.
pk35 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Personal data may be shared only in the specific circumstances described below.
pk35 engages a limited number of trusted third-party service providers to support the operation of the Platform. These providers act as data processors and are contractually prohibited from using your data for any purpose other than providing the contracted service to pk35. Categories of service provider include:
pk35 may be required to disclose personal data to regulatory authorities, law enforcement agencies, or other government bodies where required by applicable law or by order of a competent authority. This includes disclosure to gaming licensing authorities as required under pk35's licence conditions, and to financial intelligence units in connection with AML reporting obligations. pk35 will notify affected players of such disclosures where legally permitted to do so.
In the event that pk35 or its operating entity is involved in a merger, acquisition, asset sale, or corporate restructuring, personal data held by pk35 may be transferred to the acquiring or successor entity as part of that transaction. Players will be notified of any such transfer and of any material change to how their data will be processed as a result, in advance of the transfer taking effect.
Some of pk35's service providers may operate in or store data in countries outside Pakistan. Where personal data is transferred internationally, pk35 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required under the data protection obligations of pk35's gaming licence jurisdiction. These safeguards may include contractual data protection clauses, certification schemes, or adequacy determinations applicable to the relevant recipient country.
pk35 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
While pk35 takes all reasonable precautions to secure your personal data, no system can be entirely immune from security threats. You are responsible for maintaining the security of your own pk35 account credentials and for using the Platform from a secure device and network. If you suspect that your account has been compromised, please contact pk35 support immediately.
Data Breach Notification: In the unlikely event of a personal data breach that is likely to result in a risk to your rights or freedoms, pk35 will notify you without undue delay using the contact details associated with your account, and will report the breach to the relevant supervisory authority as required by applicable law.
pk35 retains personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, subject to the following minimum and maximum retention periods:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML / Licence obligation |
| KYC / identity documents | Duration of account + 5 years post-closure | AML / Licence obligation |
| Transaction records | Duration of account + 5 years post-closure | AML / Licence obligation |
| Gaming activity records | Duration of account + 3 years post-closure | Legitimate interest / Licence obligation |
| Customer support communications | 3 years from last interaction | Legitimate interest |
| Marketing consent records | Until consent withdrawn + 3 years | Legal obligation (consent records) |
| Technical / access logs | 13 months on a rolling basis | Security / Legitimate interest |
| Self-exclusion records | Duration of exclusion + 5 years | Responsible gaming / Legal obligation |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pk35's data destruction procedures. Anonymised, aggregated data (from which you cannot be identified) may be retained indefinitely for analytical and service improvement purposes.
As a pk35 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the pk35 Data Protection team using the details in Section 13. pk35 will respond to all verifiable rights requests within 30 days of receipt.
You have the right to request a copy of all personal data pk35 holds about you. We will provide this in a structured, commonly used format within 30 days of your verified request.
If any personal data pk35 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly from your pk35 account settings.
You may request the deletion of your personal data where it is no longer necessary for the purpose collected, where consent has been withdrawn, or where processing is unlawful. Regulatory retention obligations may limit the scope of erasure requests.
You have the right to request that pk35 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified by our team.
Where processing is based on your consent or on a contract, you have the right to receive your personal data in a machine-readable format and to request that it be transmitted directly to another service provider where technically feasible.
You have the right to object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes. Where you object to marketing processing, pk35 will cease that processing immediately.
Where a significant decision about your account is made solely by automated means, you have the right to request human review of that decision and to express your point of view before a final determination is made.
If you believe pk35 has handled your personal data in a manner inconsistent with applicable data protection obligations, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.
The pk35 Platform is strictly restricted to persons aged 21 years and above. pk35 does not knowingly collect personal data from individuals under the age of 21. If pk35 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed without delay.
If you are a parent or guardian and believe that a minor has registered a pk35 account or provided personal data to pk35, please contact us immediately using the details in Section 13. pk35 takes underage gambling extremely seriously and will act promptly on all verified reports of minor account activity.
21+ Only: pk35 employs both automated age-verification checks at registration and manual KYC review processes to prevent underage access. Players who cannot verify that they are 21 years of age or older will not be permitted to access real-money gaming services.
The pk35 Platform makes available games developed and operated by third-party game providers. When you launch a game, your game session data may be transmitted to that provider's servers for the purpose of delivering the game experience. pk35 selects game providers that maintain appropriate data security standards, but pk35 is not responsible for the privacy practices of third-party game providers in respect of game session data they independently collect.
The pk35 Platform does not contain links to external third-party websites. If you access any external site independently in connection with your research about pk35, please be aware that this Privacy Policy applies solely to the pk35 Platform and does not govern data processing carried out by any external websites or services.
pk35 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page will be revised each time this policy is amended. Where changes are material — meaning they substantially affect how we process your personal data or your rights in relation to that data — pk35 will provide advance notice by email to the address associated with your account, and the updated policy will be published on this page at least 14 days before taking effect.
Your continued use of the pk35 Platform following the effective date of any amended Privacy Policy constitutes your acknowledgement of the updated policy. If you do not agree with the changes, you may request account closure in accordance with Section 4.3 of the pk35 Terms & Conditions prior to the amended policy taking effect.
For any questions, requests, or concerns relating to this Privacy Policy or to the way in which pk35 processes your personal data, please contact the pk35 Data Protection team using the details below. All privacy-related correspondence is handled in strict confidence.
pk35 Data Protection Team
Email: [email protected]
Subject Line: "Privacy Request — [Your Account Username]"
Response Time: Within 5 business days for standard enquiries; within 30 days for formal data subject rights requests
Languages: English and Urdu
If you are not satisfied with pk35's response to a privacy complaint or rights request, you have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction. pk35 will cooperate fully with any regulatory investigation arising from a player complaint and will take all reasonable steps to resolve privacy concerns in a timely and transparent manner.
Before escalating to a supervisory authority, pk35 encourages you to give us the opportunity to resolve your complaint directly. In most cases, privacy concerns can be resolved quickly and efficiently through direct contact with the pk35 Data Protection team.
Now that you have reviewed the pk35 Privacy Policy, you can register with confidence knowing your personal data is handled securely and transparently. Join thousands of Pakistani players enjoying cricket betting, live casino, and 1,700+ slots. Deposit via JazzCash or EasyPaisa in PKR. 21+ only. Please gamble responsibly.
By creating a pk35 account you confirm that you are 21 years of age or older and that you have read and accepted the pk35 Privacy Policy and Terms & Conditions.